INFORMATION ABOUT ERROR MESSAGE:
This error message will appear on computers where the file THREED32.OCX fails to copy itself into the correct sub-directory during installation, even though the installation wizard reports that the installation completed successfully. It will usually occur when the user opens the program for the first time, when entering a client name, attempting to select a document or when trying to preview a document.
It is currently NOT known why this file does not copy correctly, and occurs on roughly 2-4% of all systems running within a Windows environment.
WHAT YOU WILL NEED TO DO TO RESOLVE THIS PROBLEM:
We have created a small installation program which will automate the process of copying the missing .ocx files to their correct sub-directory (c:\windows\system32\ or c:\winnt\system32). Simply click on the download button to the right.
Click Open to launch the LawForms OCX File Update Setup Wizard.
Follow the instructions onscreen, 99% of the time the default selections will be correct (pay special attention to the installation directory if installing this to computers running Windows 2000 or Windows NT as the directory may be either Windows or WINNT).
Launch the program you were having problems with and see if the issue has been resolved. 85% of the time you will not be required to take any further action. If for some reason you are still receiving the error message, continue onto step five.
Now that the file has been copied into the correct sub-directory certain cases require the user to register the file (or more simply put, we must tell Windows that the file exists) to do so complete the following:
In the Windows task bar Click (bottom left corner of the screen), then select from the menu (left-click to select). In the dialog box copy the command line exactly as it appears (also see below): regsvr32 c:\windows\system32\threed32.ocx
If the command line is typed correctly and the file resides in the correct directory you should receive the following message:
Launch the program you were having problems with and see if the issue has been resolved. If the preceding procedures were followed correctly the issue should have been resolved 100% of the time and you will not be required to take further action. If for some reason you are still receiving the error message, have your IT Professional try these steps again before contacting a support representative, if the error continues please contact one of our support representatives via email: firstname.lastname@example.org or call a support representative at 480-460-1052 during normal business hours.